FAQ

The available payment methods are shown during checkout.

Yes. Displayed prices include applicable VAT. Any shipping costs are shown before you complete your order.

The available shipping method and applicable shipping costs are shown during checkout before you place your order.

Contact WolfCare as soon as possible at wolfcare@primalwolf.shop. Whether an order can still be changed or cancelled depends on its status. A change or cancellation cannot be guaranteed once the order has already been processed or dispatched.

First follow any message shown during checkout. If you are unable to complete the payment or the problem continues, contact WolfCare at wolfcare@primalwolf.shop.

Primal Wolf currently ships to the Netherlands and Germany.

Standard shipping currently costs €4.95 to the Netherlands and €6.99 to Germany. The available shipping method and final shipping costs are shown during checkout.

Standard shipping is free on orders of €40.00 or more.

The delivery time stated during the ordering process is the applicable delivery time. If no specific delivery time has been agreed, the statutory maximum delivery period applies.

You will receive a shipping confirmation after your order has been dispatched. Tracking information will be provided when available for your shipment.

Contact WolfCare as soon as possible at wolfcare@primalwolf.shop and provide the correct delivery address. Whether the address can still be changed depends on the status of your order.

Contact WolfCare at wolfcare@primalwolf.shop. Please include your order number and, where possible, clear photos if your order arrived damaged.

As a consumer, you generally have a 14-day right of withdrawal. Legal exceptions may apply to certain products.

You can notify us of your withdrawal within 14 days via wolfcare@primalwolf.shop or, where available, through your customer account. After notifying us, you have a further 14 days to return the goods.

For a standard withdrawal, the customer is generally responsible for the cost of returning the order.

Not always. For certain sealed products, the right of withdrawal may no longer apply once the seal has been broken where the legal exception for health protection or hygiene applies. If you are unsure, contact WolfCare before returning the product.

Under the current returns policy, refunds are issued no later than 14 days after you notify us of your withdrawal. Primal Wolf may wait until the goods have been received or until you have provided proof that they were returned. If you withdraw from the full order, the cost of the least expensive standard delivery option is also refunded.

Mix 1 scoop (10 g) daily with 250 ml water, juice or coffee. Stir or shake well.

Take 1 capsule daily with water, preferably during a meal.

No. Follow the recommended daily dose stated on the packaging and in the current product information. Do not exceed the recommended daily dose.

This varies by product. Always check the product-specific directions and warnings. If you take medication or have a medical condition, consult a doctor, pharmacist or other qualified healthcare professional about your personal situation. If you are pregnant or breastfeeding, follow the warning for the individual product. WolfCare can provide product information but cannot give personal medical advice.

If you experience symptoms or have concerns, contact a doctor, pharmacist or other qualified healthcare professional. WolfCare cannot provide personal medical advice about an unwanted reaction.

This varies by product. The formulation, dosage and any restrictions on use are product-specific. Always check the usage information and warnings for the individual product. If you are unsure about use by a child or young person, consult a doctor or pharmacist beforehand.

You can find the ingredients and relevant amounts on the product packaging and in the current product information on the Primal Wolf website. If information from different sources appears not to match, contact WolfCare.

This varies by product. Always check the current ingredient and allergen information on the product packaging and product page. Relevant sweeteners and other additives are also listed there. If you are unsure about a specific ingredient, contact WolfCare.

This varies by product. Where formula information is available, we explain on the product page how the formula is built and what role the listed ingredients have within that formula. For the exact composition and amounts, the current product information and product packaging are the leading sources.

The terms glycinate, bisglycinate and diglycinate are often used in practice for the same type of magnesium-glycine compound. The terminology may differ, but this does not automatically mean they are three completely different forms of magnesium. Always check the product specification for the individual product.

Elemental magnesium is the actual amount of magnesium provided by a magnesium compound. The total weight of a compound such as magnesium bisglycinate is therefore not the same as the amount of magnesium itself. When comparing products, look at the stated amount of elemental magnesium rather than only the total weight of the magnesium compound.

Primal Wolf uses independent laboratory testing for selected products. The analyses performed vary by product and batch. They may include, for example, microbiological analyses and analyses for heavy metals. The relevant laboratory report shows which parameters were actually tested for the specific sample.

Available quality documentation is provided with the relevant Primal Wolf product information where appropriate. The documents available may differ by product and can include laboratory reports, product specifications or other supporting quality documentation. Selected packaging may also include a QR code linking to current product information and available documentation.

Contact WolfCare and state which product and information are involved. If possible, include the batch number and, where possible, a photo or the relevant document. Do not assume that one version is the most current. We will check which product information applies to your product and batch.

These documents do not automatically mean the same thing. A COA (Certificate of Analysis) states specifications and/or analytical results for the material, product or batch to which the document relates. A laboratory report describes which analyses a laboratory performed on a particular sample and the results measured. A certification confirms that a product, ingredient, process, site or management system meets the requirements of a specific standard or certification scheme within the stated scope. Always check the issuer, scope, validity period and the exact product or sample to which the document relates.

You can contact WolfCare at wolfcare@primalwolf.shop.

No. A customer account is not required. An account can, however, be useful for accessing available order and return functions.

Primal Wolf processes personal data for purposes including fulfilling orders, handling customer enquiries, managing accounts and keeping the website secure. The website may use cookies and similar technologies. Where consent is required for non-essential tracking, your choices made through the privacy controls are taken into account. More information about what data is processed, why it is processed and your privacy rights can be found in the current Privacy Policy.

No. WolfCare can provide general information about Primal Wolf products, ingredients, usage and available documentation, but it does not provide diagnoses, treatment or personal medical advice. Questions involving medication, pregnancy, breastfeeding, medical conditions, possible adverse reactions or personal suitability are referred to a qualified healthcare professional.