Terms of service
Terms of Service
Last updated: September 17, 2026
These Terms of Service (“Terms”) apply to the use of primalwolf.shop and to purchases made through our online store.
Please read these Terms carefully before placing an order or using our website.
Nothing in these Terms limits or excludes any mandatory rights you have under applicable consumer law.
1. About Primal Wolf
Primal Wolf is a registered trade name of a Dutch sole proprietorship registered with the Dutch Chamber of Commerce under number 77090381.
Primal Wolf
Chicagostraat 65
2548 JJ Den Haag
The Netherlands
Chamber of Commerce (KvK): 77090381
VAT: NL003145745B49
Email: wolfcare@primalwolf.shop
2. Scope of These Terms
These Terms apply to purchases made by consumers through primalwolf.shop and to the use of our website and related services.
If a mandatory provision of consumer law provides you with rights that are more favourable than these Terms, that mandatory provision will apply.
3. Products and Product Information
We aim to describe and display our products as accurately as reasonably possible.
Product photographs, packaging images, colours and other visual representations are provided for illustration and identification purposes. Minor differences may occur, including as a result of screen settings, production changes or packaging updates.
Important product-specific information, including ingredients, allergens, directions for use, warnings, storage instructions and other relevant information, may be provided on the product page and on the product packaging.
Please read the product information and packaging carefully before use.
Information provided on our website is not intended to replace professional medical advice, diagnosis or treatment.
4. Prices and Taxes
Product prices are displayed in euros unless otherwise stated.
Prices include applicable value added tax where required by law.
Shipping charges, where applicable, are shown separately before you complete your order.
The total amount payable will be displayed before you submit an order that creates an obligation to pay.
We may change prices from time to time. Any price change will not affect an order for which a contract has already been concluded.
5. Placing an Order and Formation of the Contract
By submitting an order through our checkout, you make a binding offer to purchase the products in your order.
Before submitting your order, you will have an opportunity to review and, where possible, correct the information entered during the ordering process.
After you place an order, we may send you an automated acknowledgement confirming that we have received your order. This acknowledgement does not by itself constitute acceptance of your order.
A contract is concluded when we send you confirmation that your order has been dispatched, or when we otherwise expressly confirm acceptance of your order.
We may refuse or cancel an order before acceptance for legitimate reasons, including where:
- a product is unavailable;
- there is an obvious pricing or product information error;
- payment cannot be authorised or completed;
- we reasonably suspect fraud or misuse;
- we cannot deliver to the address provided; or
- accepting or fulfilling the order would breach applicable law.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products.
6. Payment
Available payment methods are shown during checkout.
Payment services may be provided by third-party payment providers. Their own terms and privacy notices may also apply to their processing of payment information.
You are responsible for providing accurate and complete payment and billing information.
7. Delivery
Primal Wolf currently ships to addresses in the Netherlands and Germany.
Available delivery methods, shipping charges and relevant delivery information are shown during checkout and described in our Shipping Policy.
We will deliver the products within the delivery period stated during the ordering process or otherwise within the period required by applicable law.
If we become aware of a material delivery delay, we will inform you as soon as reasonably possible.
Risk of loss of or damage to products passes to you when you, or a third party designated by you other than the carrier, takes physical possession of the products, except where applicable law provides otherwise.
8. Right of Withdrawal, Returns and Refunds
If you are a consumer, you generally have a statutory right to withdraw from an online purchase within 14 days without giving a reason, subject to applicable legal exceptions.
For purchases of goods, the withdrawal period generally begins on the day after you, or a third party designated by you other than the carrier, receives the goods.
Detailed information about exercising your right of withdrawal, returning products, return costs and refunds is provided in our Return and Refund Policy.
You can inform us of your decision to withdraw by contacting:
A statutory model withdrawal form will also be made available where required by applicable law. Use of the model form is not mandatory.
Sealed products
For certain sealed products, the statutory right of withdrawal may cease to apply once the seal has been broken after delivery where the product is not suitable for return for reasons of health protection or hygiene and the statutory conditions for this exception are met.
This exception applies only where permitted by applicable law.
9. Defective, Damaged or Incorrect Products
If a product is damaged, defective, incorrect or otherwise does not conform to the contract, please contact us as soon as reasonably possible at:
Your statutory rights relating to defective or non-conforming goods remain fully applicable.
Nothing in these Terms limits any mandatory legal guarantee or conformity rights available to consumers.
10. Food Supplements and Responsible Use
Some products sold by Primal Wolf are food supplements.
Food supplements should be used in accordance with the directions, recommended intake and warnings stated on the relevant product page and product packaging.
Do not exceed the recommended daily intake where such an intake is specified.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
If you are pregnant, breastfeeding, taking medication, have a medical condition or are uncertain whether a product is suitable for you, you should seek appropriate professional advice before use.
Keep products out of reach of young children where stated on the product packaging or where otherwise appropriate.
11. Customer Accounts
You may be able to create or use a customer account in connection with our Services.
You are responsible for ensuring that the information associated with your account is accurate and for protecting any login codes or other account credentials used to access your account.
You must not allow another person to use your account in a manner that is fraudulent, unlawful or contrary to these Terms.
We may restrict or suspend access to an account where reasonably necessary to protect customers, our Services or our business against fraud, misuse or security risks.
12. Acceptable Use of Our Website
You may use our website only for lawful purposes.
You must not:
- use the website in violation of applicable law;
- attempt to interfere with the security or proper functioning of the website;
- introduce malware, malicious code or other harmful technology;
- attempt to gain unauthorised access to systems, accounts or data;
- use automated means to access, scrape or copy the website in a manner that materially interferes with its operation or violates applicable law; or
- use our website or content to infringe the rights of another person.
13. Intellectual Property
Unless otherwise stated, the content of primalwolf.shop, including text, logos, graphics, photographs, product presentation and other original material, is owned by or licensed to Primal Wolf and is protected by applicable intellectual property laws.
You may use the website for your personal, non-commercial use.
You may not reproduce, distribute, modify, commercially exploit or otherwise use protected content without permission where such permission is required by law.
14. Third-Party Services and Links
Our website may use or provide access to services operated by third parties, including payment providers, delivery providers, social media platforms and other service providers.
Our online store is hosted and powered by Shopify.
Third-party services may be subject to their own terms and privacy notices.
Where our website contains links to external websites that we do not control, we are not responsible for the content, availability or privacy practices of those external websites.
15. Liability
We are responsible for our obligations under the contract and for liability that cannot lawfully be excluded or limited.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including any mandatory consumer rights or product liability rules.
We are not responsible for losses caused solely by circumstances outside our reasonable control where and to the extent permitted by applicable law.
You are responsible for using products in accordance with the product information, directions and warnings provided.
16. Privacy and Personal Information
Our processing of personal information is described in our Privacy Policy.
Please review the Privacy Policy for information about how we collect, use, share and otherwise process personal information.
17. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes to our Services, business practices or legal requirements.
The version of the Terms applicable to a purchase is the version made available to you at the time the relevant contract is concluded, unless applicable law requires otherwise.
Changes to these Terms do not retroactively reduce mandatory rights relating to contracts already concluded.
18. Governing Law and Consumer Protection
These Terms and contracts concluded through our online store are governed by Dutch law.
If you are a consumer who habitually resides in another country, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the law of your country of habitual residence.
Any dispute may be submitted to a court that has jurisdiction under applicable law.
19. Complaints
If you have a complaint regarding an order, product or our Services, please contact us first so that we can try to resolve the issue.
Email: wolfcare@primalwolf.shop
Any rights you may have to use an applicable consumer dispute resolution procedure remain unaffected.
20. Contact
Questions about these Terms or our Services can be sent to:
Primal Wolf
Chicagostraat 65
2548 JJ Den Haag
The Netherlands
Chamber of Commerce (KvK): 77090381
VAT: NL003145745B49
Email: wolfcare@primalwolf.shop