Versand

Shipping Policy

Processing & Delivery Time
All orders are processed within 1-2 business days. Once your order has been processed, delivery will take approximately 3-4 business days. Please note that processing times do not include weekends or public holidays.

Shipping Rates & Methods
Shipping rates are calculated at checkout based on your location and the selected shipping method. We work with reliable carriers to ensure your order arrives safely and on time.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real-time.

Shipping Destinations
We currently ship to [list of countries/regions]. If your location is not listed, please contact us to inquire about possible shipping options.

Delays & Unforeseen Circumstances
While we strive to meet our estimated delivery times, occasional delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or customs processing. If your package is delayed, please contact us, and we will assist you in tracking your order.

Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you have entered an incorrect address, contact us immediately. If the order has not yet been shipped, we will do our best to update it.

Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If you believe your package is lost, please contact the shipping carrier directly or reach out to us for assistance.

Returns & Refunds
For information on returns and refunds, please refer to our Return Policy.

Contact Us
If you have any questions regarding our shipping policy, feel free to contact us at info@basicgoods.nl